Customer Support FAQs - Fenix Cars

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FAQs and Support

You can make a booking online or over the phone. To book online please use our Booking Form. To book over the phone please call 01293422019 or our freephone number 01133223195 (free from any UK mobile or land line). You can also call us using WhatsApp 00447555272987.

No, you do not need a UK mobile to make a booking. Our drivers can call both UK and International mobiles providing your phone is set up to receive calls in the UK.

If your mobile doesn't work in the UK you can still call us using our freephone number 01293422019. Just find a phone and dial the number exactly as shown (the call will be free).

Shortly after completing the booking form you'll receive a Booking Confirmation by email. This Booking Confirmation will outline your journey in full and include your unique Job Number. Once you've received your Booking Confirmation you can be sure your car is booked

To change or cancel your booking please use our Contact Form or give us a call. To avoid confusion please always mention your Job Number.

We calculate our fares using distance and journey time. We also charge fixed amounts to/from different postcodes. Remember, we operate a fixed price policy meaning each fare is agreed upon before the journey takes place, regardless of the route or time taken.

You can, and you do get a discount for every multiple journey.

Yes, we can provide child car seats at an additional cost of £15.00 per seat. There is a section on the booking form where you can specify the child age and the type of seat/s you require (rear facing, forward facing or booster).

Yes we do wheelchair accesible and our drivers well trained for this kind of jobs

Yes you can amend your booking free of charge.

You can pay for your journey either by card or by cash

No. Neither the minimum charge or your fare includes a tip. Giving a tip is discretionary and completely up to you.

If you pay by card we can email you a receipt as soon as the payment is authorised (any time before the journey takes place or on the day). Passengers that pay by cash can request a cash receipt from the driver.

Meet & Greet. For Meet & Greet collections you can expect to see your driver standing next to the arrivals barriers holding a sign displaying your name. For Call on Arrival collections you can call us when you're ready and meet your driver at the meeting point within 20-30 minutes. Both options are explained further on the booking form.

You're not to worry if your flight arrives late as we monitor your landing time as part of the service.

If you cannot see your driver please give us a call and we shall assist you.