Your Questions, Answered
Helping you understand our process and services at Fenix Cars.
How do I make a booking?
Do I need a UK mobile to make a booking?
What if my mobile doesn't work in the UK?
How do I pay for my journey?
Does my fare include a tip?
I need a receipt for my journey, when do I get a receipt?
How do I meet my driver at the airport?
What happens if my flight arrives late?
I have completed the booking form, what happens next?
How can I change or cancel my booking?
How are fares calculated?
Can I have multiple pick-ups/drop-offs for my journey?
Can you provide child car seats?
Are your vehicles wheelchair accessible?
Can I amend my booking?
I can't find my driver, what do I do?
Your Questions, Answered
Helping you understand our process and services at Fenix Cars.
How do I make a booking?
Do I need a UK mobile to make a booking?
What if my mobile doesn't work in the UK?
How do I pay for my journey?
Does my fare include a tip?
I need a receipt for my journey, when do I get a receipt?
How do I meet my driver at the airport?
What happens if my flight arrives late?
I have completed the booking form, what happens next?
How can I change or cancel my booking?
How are fares calculated?
Can I have multiple pick-ups/drop-offs for my journey?
Can you provide child car seats?
Are your vehicles wheelchair accessible?
Can I amend my booking?
I can't find my driver, what do I do?
Your Questions, Answered
Helping you understand our process and services at Fenix Cars.
How do I make a booking?
Do I need a UK mobile to make a booking?
What if my mobile doesn't work in the UK?
How do I pay for my journey?
Does my fare include a tip?
I need a receipt for my journey, when do I get a receipt?
How do I meet my driver at the airport?
What happens if my flight arrives late?
I have completed the booking form, what happens next?
How can I change or cancel my booking?
How are fares calculated?
Can I have multiple pick-ups/drop-offs for my journey?
Can you provide child car seats?
Are your vehicles wheelchair accessible?
Can I amend my booking?
I can't find my driver, what do I do?
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